Service with a snarl.
March 22nd, 2006 by Bob in Work
Confirming the obvious, researchers at Frankfurt University have determined that “being friendly against one’s will causes nothing but stress.”
They cite flight attendants, sales personnel, call centre operators, waiters and others in contact with the public for extended periods of time as being at risk of seriously harming their health.
Psychologists at Frankfurt University said the fake friendliness led to depression, stress and a lowering of the immune system itself, which in turn can trigger more serious ailments.
April 2nd, 2006 at 4:41 pm
Yeah, I can totally relate to this one.
Thank I have never been required to wish everyone a “nice day”…